Frequently Asked Questions - Online

You will find answers to frequently asked questions concerning the Online Shop Chamly.

For questions about the repair of a product, thank you to consult our customer service.

  • My Account
  • Order / Delivery
  • Payment
  • Return / Exchange


My account

- Why create Chamly account?

Create an account allows you to:

• save the contents of your cart to place your order later

• quickly change your personal information (address, phone, mail ...)

• Access to detail and the history of your orders


- Is my personal information protected ?

When you place order on our website, the information you provide are used only in the context of our business relationships.Conformément à la loi informatique et liberté du 06 janvier 1978, vous disposez d'un droit d'accès et de rectifications de vos données personnelles.Under the Data Protection Act of January 6, 1978, you have a right of access and rectification of your personal data.


- I forgot my password, what should I do ?

If you have forgotten your password, simply click on "My Account", enter your username and click on "Forgot password".You will receive an email with your password.


- How do I change my password ?

If you want to change your password, simply click on "My Account" and you identify. Then click "Change Password".


Order / Delivery

- How to know if a product is available, and how long it will take to be delivered?

The website will automatically show on the product page if your item is available, and provides an estimate of the delivery date when placing your order.

• the selected product will be sent in 3-4 weeks: the product is not available immediately sent and will be shipped within 3 to 4 weeks from the time the order is placed.

• the selected product will be sent in 6-8 weeks: the product is not in stock and will be shipped within 6 to 8 weeks from the time the order is placed

• the selected product is available for pre-order: available for pre-order with priority waiting list.


- What is a pre-order?

We offer our customers the opportunity to pre-order products that are out of print or out of stock.The operation is as follows when you place an order, you are placed (e) on a priority waiting list to be among the first customers to receive the item of your choice as it becomes available.

We do our best to provide indicative delivery dates on the product page or at the time of your order, but please note that your product will arrive earlier or later than expected.

- Can I cancel or change an order ?

It is not possible to validate or modify an order.

- How to get the invoice of my order ?

For the invoice of your order, simply log into the "My Account", select the relevant order and print your invoice.

- How can I track my order ?

You will receive after the management of your package, an email and / or SMS informing you of shipping your parcel with your tracking number.


PAYMENT

 - Is the payment on the site secure?

All the information you have provided to us to process your payment on the website is encrypted using SSL.These data can not be detected, intercepted or used by third parties.They are not stored in our computer system.

With Paypal, compliance with international standards PCI-DSS (Payment Card Industry Data Security Standards).

 - What payment methods can I use to pay my order ?

You can adjust your order by Paypal with your credit card or your paypal account or bank transfer but only for orders exceeding 2500 euros.


RETURN / EXCHANGE

- How do I do to return my order?

To return your order, please check our "Return".

- How long to get the refund of my order?

Upon receipt of your package, a quality control will be performed. If the returned products are consistent and complete, you will be drawback within a maximum of 14 days.

- A product supplied is non-compliant, how should I proceed?

If, despite the entire rigor made ​​in our quality controls, a product is defective or not in accordance with your order, please return the product in question. The procedure is shown in our "Back".